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LynTec Strengthens Customer Service With Live, Tailored Support and Training

The following press release was issued today by LynTec.

 
 
 

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LynTec Strengthens Customer Service With Live, Tailored Support and Training

Company's New HD Demo Room Is Outfitted With Its Best-Selling Electrical Automation and Control Systems to Provide Customers With Convenient, Real-Time Support

LENEXA, Kan. — April 20, 2020 — LynTec, a leading manufacturer of innovative electrical power control solutions for professional audio, video, and lighting systems, today announced a new on-demand, tailored training and support program via live video to enhance the lines of customer communication during and beyond the COVID-19 crisis. Designed to work around customers' schedules and needs, LynTec's live video sessions provide customers with real-time information, training, and technical support for the company's leading range of electrical automation and control systems. The live sessions will take place from LynTec's new HD demo room.

"For more than 30 years, we've had a customer-first philosophy. We meet them where they're at and work to develop solutions for their needs," said Mark Bishop, president of LynTec. "This tailored customer service and training program is just another way to further that mission. With many companies unable to operate normally during the COVID-19 crisis, we want to ensure they can come out of this uncertain time with skills and knowledge that will benefit future projects and installations while accommodating their calendar and resources."

Over the winter, LynTec expanded its facilities to support its growth. The company's headquarters in Lenexa, Kansas, now includes a demo room installed with the company's most popular panels on display — including the RPC, NPAC, and XPC. Although the room was built with the goal of inviting customers to the LynTec factory for on-site training, with the onset of COVID-19, the company enhanced the training facility to provide remote and online support. The room is outfitted with HD cameras and a high-speed fiber connection to ensure sessions are broadcast with a strong video stream and in sharp detail.

"With just a call or an email, we can launch interactive online training inside the demonstration facility in a matter of minutes," Bishop said. "The setup is perfect for educating customers on our hardware, firmware, or software operation in real time. This service can be accessed anywhere — by techs in the field in need of troubleshooting support, for a pre-scheduled sales meeting, or at your desk for design and specification questions."

All of the LynTec power control solutions used in the training are functioning products that are currently available. This allows customers to see how products operate in real time, whether they're joining over LynTec's video conferencing platform or mobile apps such as FaceTime or Messenger.

Customers can schedule a customized, interactive electrical or power control training session by contacting LynTec at 913-529-2233 or info@lyntec.com.

More information on LynTec's full line of products is available at www.LynTec.com.

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About LynTec
LynTec is a leading manufacturer of innovative electrical power control solutions for professional audio, video, and lighting systems. Working closely with system designers, LynTec incorporates electrical protection, circuit switching capabilities, and an operational controller within a common enclosure — saving valuable wall space, lowering installation costs, and simplifying system operation. This state-of-the-art approach to electrical control solutions has positioned LynTec as a trusted resource for any installation with complex power control requirements. More information is available at www.LynTec.com

PR Link: www.ingearpr.com/LynTec/200420LynTec.docx

Photo Link: www.ingearpr.com/LynTec/LynTec_Training.jpeg
Image Caption: Chris Bishop, LynTec's director of western regional sales, in an on-demand training session.

Agency Contact:
Peter Schuyler
InGear 
Tel: +1 917-496-8970
Email: peter@ingearpr.com

LynTec Contact:
Mark Bishop
President
Tel: +1 913-529-2233
Email: mbishop@LynTec.com
Website: www.LynTec.com

Follow LynTec:
https://www.facebook.com/LynTec  https://twitter.com/LynTecPower  http://www.youtube.com/user/LynTecPower

ENDS

 

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